General Questions

This is the responsibility of our extremely helpful callcentre agents. Initially we will determine the relevant product, then we will clarify all technical details, and then we'll follow through with connecting you to one of our high-quality services. Router installations and all necessary details will be clarified with you en route to completion of the installation.

This is very much dependant on the required product. Should fibre cables already have been laid in your area, we can sort out your home connection relatively quickly. To be safe, please allow a timeframe of 2-3 weeks for the process.

This part can be arranged pretty much immediately, you will only need to consider the duration of the communication of the details. Generally you will be looking at between 1 – 3 days.

A capped package gives you a set amount of GBs (gigs) per month, determined by the package you choose. If you use all your gigs within the month, then that's no problem: you can easily buy more GBs.

Uncapped means you have as much access to the Internet as you wish. The advantage of this is that you do not have to worry about your gigs coming to an end or that you might incur additional costs.

The performance of capped and uncapped connections differs in a subtle way. An uncapped connection generally has a higher “contention ratio” than the capped counterpart, which means that on South African uncapped networks more users share the same bandwidth.

Although line installations and router deliveries are regularly carried out without complications, technical uncertainties can occur. With us, you can immediately reach a competent call centre employee, who takes care of everything from the first to the last step! In addition, we partner with one of the leading technical support companies in South Africa, where all EUROTEL customers receive an exclusive 10% discount. Whether from afar or at your home – we will help you in an effective and efficient way!

Upon request, EUROTEL supplies you with your own personal domain name, e.g.

With the domain you will receive your own personal email addresses, e.g.,, etc.

These emails will stay with you for a lifetime, no matter which provider you should be with in future.

You can also choose a business domain with relevant email addresses, e.g.

All this for only R10 per month, no additional costs! You can always create a website for your domain as well!

Users are welcome to upgrade or downgrade their accounts at any given time. Generally we will be able to process any such requests received before the 23rd for implementation from the 1st of the following month. Our callcentre will gladly advise you in detail in terms of specific requirements.

To check your usage please log in to the customer control panel using your control panel username and password.

Questions regarding Fibre

Generally you will be aware of this when the sidewalks outside your home have been dug up, fibre lines have been laid and a little box has been mounted outside on your wall. As soon as this has happened, please give us a call, we will then arrange all details and set up your connection. If you’re not sure whether fibre is available in your area, have the availability checked, or contact us for confirmation.

In the context of our specials we cover the cost for configuration & supply of the fibre routers for our clients, resulting in a saving of R1,700. The router is configured and sent to you free of charge. We will generally time this in a way that the installation of the access point in your home through the network provider and the setup of the router is completed in one go to minimize any inconvenience. You’re welcome to contact us should you require additional technical assistance at home.

NO. Should a fibre network have been rolled out in your area, you will only need a fibre connection and fibre data supply, which are both provided by EUROTEL. Any type of Voice over IP telephone call (i.e. Skype etc.) can be made through your fibre connection. For conventional Telkom phone calls you still require an analog Telkom line.

Questions regarding Wireless

EUROTEL Wireless is based on LTE-A as the future of fixed wireless connectivity. LTE-A (Long-Term Evolution Advanced) is a wireless Internet service that delivers true 4G speeds and that has evolved much further than previous LTE speeds.

Nothing – no landline, no fixed network provider, no cables. Simply choose your product, submit your order and a few days later you’ll have your SIM-based router providing you with solid Internet access. Including a built-in WiFi hotspot! Get rid of your landline while you’re at it, and order our EUROTEL service for your calls over your EUROTEL Wirelss connection!

Yes. That is anywhere that coverage is provided, which includes most urban and many rural areas, with the network expanding at a rapid rate. Quality of coverage will depend on distance from the base station, obstacles like buildings and trees, and on login times (amount of users at given times of day / night). Under ideal conditions speeds of up to 50Mbps can be achieved. You’re welcome to call us if you have a specific question in that regard.

Questions regarding Email

You can get your e-mails via POP3 or IMAP

Incoming Server: mail.<domain> (ex.
<domain> is the part after the @ sign of your e-mail address (ex. ->
Username: use your e-mail address (ex.
Password: use the e-mail account's password

Secure SSL/TLS Settings (Recommended)
POP3 Port: 995   IMAP Port: 993

Non-SSL Settings (NOT Recommended)
POP3 Port: 110   IMAP Port: 143

All SSL/TLS connections require an e-mail client with TLS version 1.2 or better (supported my all modern e-mail clients).

The maximum allowed email size is 25MB.

Outgoing Server: mail.<domain> (ex.
<domain> is the part after the @ sign of your e-mail address (ex. ->
Username: use your e-mail address (ex.
Password: use the e-mail account's password

Secure SSL/TLS Settings (Recommended)
SMTP Port: 465

Non-SSL Settings (NOT Recommended)
SMTP Port: 587

All SSL/TLS connections require an e-mail client with TLS version 1.2 or better (supported by all modern e-mail clients).

The maximum amount of unique recipients per hour is 100 (this includes CCs and BCCs). The maximum allowed email size is 25MB.

Webmail allows you to access your email account from anywhere in the world. You only need a computer with Internet access. This may e.g. be useful when you are on the road and want to receive or send emails without having to set up an email account. Just go to the nearest Internet cafe, or sit by the computer with an acquaintance, and you already have access to your emails. That way you are flexible and not tied to a particular computer.

Webmail also gives you an overview of your emails in your account, without having to download these emails in a costly and time-consuming manner. You can e.g. select and delete unwanted spam or giant emails that block downloading your emails, before you download the emails you want. This can save considerable time and nerves.

To use Webmail open your browser and go to https://webmail.<domain> (ex.

<domain> is the part after the @ sign of your e-mail address (ex. ->